全职 Quality Assurance Executive 工作, 薪水 up to MYR 3,500, TOP GLOBAL CENTRAL KITCHEN SDN BHD Selangor 公司招聘中 - Ricebowl

Job Position: Quality Assurance Executive (Customer Complaint)

Job Description (JD)

• Handle customer complaints, investigate reported quality issues, identify root causes, and recommend corrective and preventive actions to prevent recurrence.
• Plan, conduct, and document validation studies to verify product shelf life, product quality, and process effectiveness.
• Identify and investigate potential product quality issues that may lead to customer complaints, conduct data analysis, prepare investigation reports, and recommend appropriate solutions and preventive measures.
• Analyse customer complaint data and trends to identify recurring issues, determine improvement opportunities, and recommend actions to reduce complaint rates.
• Conduct root cause analysis (RCA) and evaluate corrective and preventive actions (CAPA) to determine the causes of product quality issues and verify the effectiveness of proposed solutions.
• Monitor product quality against established specifications, quality standards, and customer requirements.
• Prepare and maintain customer complaint reports, root cause analysis reports, validation study reports, and other relevant QA documentation.
• Follow up on corrective and preventive actions to ensure timely completion and effective resolution of customer complaints.
• Conduct product quality assessments and studies to evaluate potential risks and prevent recurring defects before products are delivered to customers.
• Provide technical findings and recommendations to support product quality improvement and customer satisfaction.

Job Requirements:

• Degree in Food Science, Food Technology, Food Safety, or a related field.
• At least 1 year of relevant industry experience.
• Knowledge of food safety, GMP, HACCP, ISO, and HALAL standards.
• Knowledge of root cause analysis (RCA) and corrective and preventive actions(CAPA).
• Ability to conduct validation studies, analyse data, and prepare reports.
• Independent, decisive, and committed personality.
• Good analytical and problem-solving skills.

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave

Application Question(s):

• What is your age?
• What is your current location?
• What is your notice period
• Knowledge of food safety, GMP, HACCP, ISO, and HALAL standards?

Work Location: In person