全职 Customer Support Specialist 工作, 薪水 up to MYR 4,500 + bonus, Bacteria Free Water Engineering (M) Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

What We’re Looking For

• Diploma/Degree in Business Administration or related field.

• 1–2 years’ experience in customer service, sales support, or sales coordination.

• Strong business acumen, self-motivated, and result-oriented.

• Good communication skills in English and Bahasa Malaysia.

• Proficient in MS Office (Excel & Word).

• Excellent interpersonal skills, proactive, and a team player.

• Organized, detail-oriented, and able to multi-task.

• Able to thrive in a fast-paced environment.

(Fresh graduates with strong communication skills are also encouraged to apply!)

Why Join Us?

At BACFREE, we don’t just offer a job – we offer a career journey with growth, recognition, and rewards.

Financial Rewards:

• Competitive salary with attractive commission scheme

• Annual performance bonus & salary increment

• Staff purchase discounts

Wellbeing & Care:

• PA Insurance, medical, dental & spectacles coverage

Work-Life Balance:

• Annual leave, marriage leave, maternity/paternity leave, natural disaster leave

Recognition & Perks:

• Marriage & baby gifts

• Monthly Star Employee Award

• Sports Club activities

• Continuous training & career development opportunities

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries, providing solutions, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you!

What You’ll Do

• Handle inbound calls related to Water Filter customer complaints.

• Manage customer inquiries and responses via Live Chat.

• Conduct outbound calls to perform customer satisfaction checks.

• Follow up with customers to ensure their issues are resolved and they remain satisfied.

• Actively listen to customers’ needs, provide solutions, or escalate to the relevant department when necessary.

• Maintain strong product knowledge to address inquiries effectively.

• Work closely with team members and other departments to improve the overall customer experience.

• Assist with other ad-hoc tasks when required.

• Training Provided
• Allowance Provided
• Annual Leave
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• EIS
• Performance Bonus
• Staff Discount
• Flexible Working Hours