全职 Call Center Customer Care 工作, 薪水 up to MYR 3,400, Agensi Pekerjaan A S K Resources Selangor 公司招聘中 - Ricebowl

Key Responsibilities

• Handle inbound calls related to customer inquiries and service requests. • Assist customers in troubleshooting SIM card, fibre, and device-related issues. • Provide accurate information on products, plans, and promotions. • Perform cross-selling and up-selling during calls when appropriate. • Ensure customer satisfaction through effective communication and problem-solving. • Maintain accurate customer records in the system.

Requirements

• Minimum qualification: SPM / Diploma / Degree. • Minimum 1 year of experience in a Contact Center environment (Telco experience is an added advantage). • Excellent communication skills in English and Bahasa Malaysia (Mandarin-speaking is an added advantage). • Strong interpersonal and customer service skills. • Basic digital literacy (Apps, WhatsApp, ChatBOT platforms, etc). • Sales-oriented with the ability to cross-sell and up-sell. • Technical knowledge of mobile and fibre troubleshooting is an advantage.

Pay: RM2,500.00 - RM3,400.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person