全职 Senior Client Services Manager 工作, 薪水, Envicion Studio Selangor 公司招聘中 - Ricebowl

Company Description Envicion Studio is a property marketing agency in Malaysia, founded in 2009 and based in Petaling Jaya, Selangor. The studio focuses on identifying the single core problem for each development project and delivering one clear, consistent answer across all buyer touchpoints. Services include positioning, naming, brand identity, 3D renderings, walkthroughs, virtual experiences, video production, launch films, digital marketing, lead generation, and launch event management. Envicion Studio has partnered with leading developers such as S P Setia, EcoWorld, Sunway, and Guocoland on both landmark and mainstream projects. The team is driven by strategic insight and creative execution to help developers stand out in a competitive property market.
Role Description The Senior Client Services Manager is a full-time, on-site role based in Petaling Jaya. This role oversees key developer accounts, serving as the main point of contact to ensure effective communication, project alignment, and high client satisfaction. Day-to-day responsibilities include understanding client objectives, briefing internal teams, monitoring project timelines, and coordinating deliverables across branding, 3D visualization, video production, and digital campaigns. The Senior Client Services Manager tracks performance, prepares client reports, manages feedback, and proactively identifies opportunities to enhance campaigns and relationships. This role also guides junior team members, contributes to strategic proposals and pitches, and collaborates closely with creative, production, and marketing teams to deliver cohesive property marketing solutions.
Qualifications

• Strong Client Services and Customer Service skills to manage key accounts, handle inquiries, and maintain long-term relationships.
• Proven ability to drive Customer Satisfaction through attentive service, timely follow-up, and effective issue resolution.
• Excellent Communication skills, including clear written and verbal communication, presentation abilities, and stakeholder management.
• Solid Analytical Skills to interpret campaign data, assess project performance, and support strategic recommendations.
• Experience in account management or client services within marketing, advertising, property, or related industries.
• Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Leadership experience in guiding and mentoring team members and collaborating with cross-functional teams.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• Comfort working on-site in Petaling Jaya and engaging directly with clients and internal teams.
• Familiarity with property development, real estate marketing, or digital marketing tools is an advantage.