全职 Customer Service Representative 工作, 薪水, Beauty Effect Store Selangor 公司招聘中 - Ricebowl

• Candidates must possess at least Diploma

• At least 1-2 years' experience in a similar field or role.

• Able to communicate in English, Bahasa Malaysia.

• Familiar with word processing and spreadsheet solutions (such as Microsoft / Google).

• Able to work in the office.

• A self-starter, fast learner, and hardworking who can work independently as well as in a team.

• Working hours: 9:00am - 6:00pm

We are seeking a proactive and detail-oriented Admin cum Customer Service Executive to support our daily operations and customer experience. This role combines general administrative duties with e-commerce customer service support, ensuring smooth coordination between internal teams, customers, and logistics. The ideal candidate is organized, communicative, and able to multitask efficiently in a fast-paced or online business environment.

Key Responsibilities:

Customer Service & E-commerce Support

• Respond promptly to customer inquiries via email, chat, or phone (e.g., Shopee, TikTok, website).

• Handle order processing, returns, exchanges, and after-sales service.

• Liaise with logistics partners for deliveries, pickups, and courier arrangements.

• Maintain a high standard of customer satisfaction and service professionalism.

Administrative Support

• Manage daily office operations, including filing, data entry, and document control.

• Issue invoices, prepare account statements, and assist in basic bookkeeping tasks (e.g., expense claims, reimbursements).

• Handle incoming/outgoing mail, packages, and courier coordination.

• Draft correspondence, reports, and presentations as needed.
  

Office & Operations Management

• Organize appointments, meetings, travel arrangements, and event logistics.

• Maintain proper records, inventory, and office supplies.

• Ensure confidentiality when handling sensitive documents or internal information.

• Provide administrative support to internal teams, including minute-taking and follow-ups.

• 16 Annual Leave entitlement upon employment confirmation.
• Employee entitlement of personalised company ranges of products ie. hair care, skin care & other categories.
• Standard employee entitlement on KWSP, SOCSO contribution.
• Performance based incentives available.
• Optical, dental care allowances.
• Coffee & tea supplies provided.
• Young, energetic cultured company, open for feedbacks & two-ways communications.
• Formal attire is not necessary. Individual presentation: Smart casual/ Presentable/ Light makeup.