全职 Customer Service Representative 工作, 薪水 up to MYR 4,000, Hunters International Selangor 公司招聘中 - Ricebowl

Fresh graduates are welcome to apply.

Strong verbal and written communication skills.

Proficiency in English, Mandarin, and Bahasa Malaysia is required.

Customer-oriented with good listening and interpersonal skills.

Patient, empathetic, and able to remain professional when handling challenging customer situations.

Strong problem-solving and decision-making abilities.

Able to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.

Comfortable working with technology and customer management systems.

Familiarity with CRM or hotel-related software is an added advantage.

Proficiency in Microsoft Office or Google Workspace is a plus.

Minimum high school qualification; candidates with a Diploma/Degree in Business, Communications, or a related field will have an added advantage.

Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.

Understand customer concerns, identify their needs, and provide accurate and timely solutions.

Handle customer complaints professionally and work towards resolving issues efficiently.

Develop strong knowledge of the company's products and services to provide appropriate information and recommendations to customers.

Maintain accurate records of customer interactions, account information, and relevant documentation in the company's CRM system.

Identify more complex or technical matters and escalate them to the appropriate internal teams while keeping customers updated on the progress.

Gather customer feedback and communicate key insights to management to support improvements in products, services, and overall customer experience.

Support and coordinate customer service operations and assist the team in maintaining service standards.