全职 Handover & Customer Coordination Admin 工作, 薪水 up to MYR 3,000, Agensi Pekerjaan Innovedge Selangor 公司招聘中 - Ricebowl

• Excellent verbal and written communication skills.

• Patient, calm and confident when dealing with both employers and domestic helpers.

• Able to explain processes, expectations and instructions in a simple, clear and easy-to-understand manner.

• Strong interpersonal skills and emotional intelligence.

• Comfortable communicating with people from different cultural and social backgrounds.

• Able to manage different personalities and remain professional when handling misunderstandings or difficult situations.

• Organised and detail-oriented, especially when reviewing applications and preparing documents.

• Able to manage multiple cases, parties and follow-ups simultaneously.

• Good problem-solving and conflict-management skills.

• Proactive and responsible, with the ability to follow up without constant supervision.

• Able to identify potential issues before they become bigger problems.

• Takes ownership of each case and ensures that nothing important is left unclear or incomplete before handover.

1. Application Review & Preparation

• Review the customer's application, requirements and agreed terms before handover.

• Ensure all important details, special arrangements and expectations are clearly identified.

• Check that what was discussed and agreed during the application process is properly reflected before handover.

• Identify any gaps, unclear points or potential misunderstandings and clarify them before the helper starts work.

• Prepare and verify all required customer and handover documents.

• Ensure documentation and information are complete, accurate and properly organised.
  
  2. Domestic Helper Briefing

• Communicate the employer's requirements, household expectations and relevant arrangements clearly to the domestic helper.

• Ensure the helper understands her job scope, responsibilities and important household rules.

• Explain any specific requirements relating to the household, children, elderly, pets, cooking, cleaning or other duties where applicable.

• Clarify any questions or concerns raised by the helper before handover.

• Ensure the helper understands what has been agreed with the employer and what is expected of her.
  
  3. Employer Briefing

• Brief employers on the relevant dos and don'ts when managing and communicating with their domestic helper.

• Explain the employer's responsibilities, relevant procedures and expectations clearly.

• Ensure employers understand the agreed job scope and what they can reasonably expect from the helper.

• Highlight important considerations that can help prevent misunderstandings, miscommunication or disputes.

• Answer employer questions and clarify any concerns before the helper starts work.

• Ensure employers are properly prepared for the helper's arrival and the start of employment.
  
  4. Handover & Communication

• Act as the communication bridge between the employer and domestic helper during the handover process.

• Ensure both parties have a clear understanding of the agreed arrangements, responsibilities and expectations.

• Facilitate communication when there are language, cultural or expectation gaps.

• Follow up with both employers and helpers on outstanding matters or clarification required.

• Ensure any changes or new arrangements are properly communicated to both parties.

• Identify potential issues early and escalate them to the relevant person when necessary.

• Maintain a professional and positive experience for both the employer and domestic helper throughout the handover process.

• Fixed salary with overtime (OT) pay
• EPF & SOCSO contributions
• Paid annual leave and medical leave
• Training provided (depending on the role)
• Yearly bonus
• Salary increment upon confirmation
• Food allowance provided if working overtime