jobs in W FOREST PTE. LTD.

Retail Mall Customer Service - Gown Boutique 工作, 薪水 up to SGD 2,500, W FOREST PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Retail Mall Customer Service - Gown Boutique

W FOREST PTE. LTD.

全职, 实习, 兼职

Outram, Central Region (Singapore)

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工作地点

  • Outram Central Region (Singapore) Singapore

职位描述

岗位职责

  • ⁠ ⁠Client Engagement & Customer Service:
  • Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailored packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable.
  • Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots).
  • Maintain excellent customer relationships to ensure satisfaction and return business.
  • ⁠ ⁠Reservation & Inventory Management:
  • Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings.
  • Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition.
  • ⁠ ⁠Product & Service Improvement:
  • Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services.
  • Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.
  • ⁠ ⁠Marketing & Brand Growth:
  • Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals.
  • Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness.
  • Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction.
  • Support the development of brand loyalty programs, fostering long-term customer relationships.
Growth Opportunities:
  • ⁠ ⁠The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time.
  • ⁠ ⁠⁠The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.
Job Requirements:
  • Minimum qualification: High school diploma or equivalent.
  • Prior experience in customer service or the service industry is preferred.
  • A strong interest in creating engaging social media marketing content will be a valuable asset.
  • Interpersonal and communication skills with a passion for providing excellent customer service.
  • Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
  • Able to work effectively as part of a team in a fast-paced bridal studio environment.
  • Flexibility to work on weekends and public holidays.
  • Positive attitude, willingness to learn, and ability to handle various tasks independently.

重要安全守则

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