全职 Customer Service Specialist 工作, 薪水, ROCKWOOL Group Selangor 公司招聘中 - Ricebowl

Role summary :

This is a one-year contract role.

Customer Service Specialist is reporting to Customer Service Department under Supply Chain Division.

This is a permanent position that require knowledge of order processing, production planning, delivery planning, invoicing and customer complain handling.

General responsibilities and activities include, but is not limited to :

• Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
• Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
• Raise Credit Release in SharePoint system and follow up until it is unblocked.
• Approval on eNA system for new SKU number request.
• Prepare Proforma Invoice for pre-payment orders and report in MYTax portal.
• Make sure Required Delivery Date is updated on weekly basis.
• Double check MRD to make sure goods are produced as per plan and backflush into system prior transport arrangement.
• Raise STO Purchase Order for stock transfer purpose.
• Arrange container and truck booking once agreed the Material Ready Date between Production Planner and Customers. Share the booking details once confirmed.
• Upon OBD or PGI of shipment, CS to issue invoice in SAP system and ensure no error in ZCDCP.
• Attend to auditor and provide required documents.
• Full responsible in handling the customer assigned account from order entry until invoice.
• Recharge warehouse charges for goods not collected 3 working days for slab, 7 working days for non-slab from production date.
• Provide tonnage forecast for specific month to CS manager.
• Check DagangNet email and verify on invoices for payment.
• Issue invoice for recycling activities by production/ warehouse
• Raise sales order for Rockcycle material collection.
• Manage customer complaint, fill in Customer Complaint Form (CCF), follow up for solutions and revert to customer accordingly.
• Support and involve in Project for improvement purpose.
• Active back-up colleague who are on leave by handling the customers, prepare the required documentation.
  
  
  

Key responsibilities and activities include, but is not limited to :

• To ensure customer order/ change order is processed on timely manner including change of item and change of delivery details.
• Liaise closely with Production Planner and Logistics and Warehouse department on Material Ready Date, Transportation, and Delivery.
• Handle customer complain including verifying the issue, fill in Customer Complaint Form (CCF) whenever applicable, follow up with related parties until the CCF is closed.
• Ensure all invoices errors in ZCDCP SAP system cleared and updated in MYTax portal accordingly.
• Report all downpayment invoices in MYTax portal manually on timely manner. Link back the invoice upon delivery to the down payment invoice manually in MYTAX portal.
• Adhere to standard process and working guidelines from order processing, delivery, invoice including reporting in MYTax portal and customer complain handling.
• Provide tonnage forecast for billing of the month in order to enable overview on tonnage to-date vs target.
• Carry out SAP EBT testing whenever required.
• Attend to customer event whenever required.
  
  
  

Required Skills & Experience

• Proficiency in SAP or other ERP systems
• Strong delivery management experience
• Expertise in order processing
• Skilled in invoice, debit note, and credit note issuance
• Practical experience with the MYTax portal
• Knowledge of international shipping and Incoterms
• Effective problem‑solving techniques and critical thinking ability
• Customer relationship management skills
• Proficiency in Microsoft Office applications
• Strong team player with collaborative mindset
• Ability to perform under high‑pressure environments