全职 Junior Service Manager 工作, 薪水, Wargacorp Selangor 公司招聘中 - Ricebowl

Attend to customers professionally and understand their vehicle concerns, service requirements and repair requests

Receive vehicles and carry out appropriate preliminary checks with customers

Prepare and manage Job Orders, quotations, repair authorisations and related documentation

Explain recommended repairs, estimated costs and expected completion time clearly to customers

Coordinate with technicians and workshop personnel on diagnosis, repair requirements and job progress

Monitor vehicles throughout the repair process and ensure jobs progress according to schedule

Keep customers updated on repair status, additional findings, costs and completion time

Coordinate parts requirements and follow up on parts availability where necessary

Ensure additional repair work is properly communicated and authorised before proceeding

Follow up on completed jobs and ensure appropriate QC checks are carried out before vehicle delivery

Explain completed repairs and relevant recommendations to customers during vehicle handover

Handle customer feedback, complaints and service recovery professionally

Assist the Service Centre Manager in daily workshop planning, manpower coordination and job allocation

Monitor workshop workload, pending jobs, vehicle turnaround time and operational priorities

Coordinate between customers, technicians, parts personnel, administration and management

Assist in resolving operational and customer-related issues independently when required

Support the Service Centre Manager in maintaining workshop discipline, service standards, SOP compliance and overall operational efficiency

Assist with daily/periodic operational reporting and follow-up

Take on increasing supervisory and management responsibilities as competency develops

Relevant experience as an Automotive Service Advisor, Senior Service Advisor, Workshop Controller, Assistant Service Manager or similar position

Good understanding of automotive servicing, maintenance, diagnosis and repair processes

Able to understand customers' vehicle concerns and communicate them accurately to the technical team

Able to read and manage Job Orders, quotations and repair documentation

Strong customer service and communication skills

Able to explain technical matters to customers in a clear and practical manner

Good coordination and follow-up skills — able to manage several vehicles/jobs simultaneously

Able to work closely with technicians and understand workshop workflow

Good problem-solving ability and able to handle customer complaints professionally

Responsible, organised and able to take ownership of assigned jobs from vehicle reception through completion and handover

Demonstrates leadership potential and willingness to take on supervisory responsibilities

Able to work independently while supporting the Service Centre Manager in daily operations

Computer literate and comfortable using workshop/service management systems

Valid Malaysian driving licence

Able to communicate effectively in English and Bahasa Malaysia; additional languages will be an advantage