As a Beauty Advisor at Kens Apothecary, you will be responsible for assisting customers in finding the right skincare and beauty products. Your role includes providing product recommendations, conducting demonstrations, and ensuring a positive customer experience.
KEY RESPONSIBILITIES
Customer Engagement
- Greet and assist customers with a friendly and approachable demeanor.
- Engage customers in conversation to understand their skincare needs and preference.
- Encourage hands-on experience to enhance customer understanding and satisfaction.
- Provide exceptional customer service to create a positive shopping experience.
- Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.
Sales Performance
- Assist in achieving individual and store sales targets through effective product recommendations and upselling techniques.
- Learn and apply proven sales strategies to enhance the overall sales performance of the store.
Product Knowledge
- Acquire and maintain in-dept knowledge of skincare, beauty, and wellness products in the store.
- Stay informed about new product release, ingredients, and brand stores.
Learning and Development
- Actively participate in training sessions provided by management or seniors.
- Proactively seek opportunities for personal and professional development in the beauty and skincare industry.
- Implement feedback received from senior team members to improve selling techniques and customer interactions.
Store Operation
- To assist cleanliness of the store before. during and after closing the store
- To assist the product display in good condition and replace the broken tester or broken stock and report back to the relevant parties - Store Manager / Logistic department.
- To keep updating the checklist on daily area to focus on the store before, during and after closing the store
Reporting & Administrative Support
· Assist in preparing sales reports.
· Support basic administrative tasks and paperwork related to store operations.
· Ensure accurate documentation and timely submission of required reports.
Requirements:
· Previous experience in beauty retail or skincare advisory roles.
· Strong sales skills with a proven track record of achieving or exceeding sales targets.
· Excellent customer service skills with the ability to build customer relationships.
· In-depth knowledge of skincare and beauty products is preferred.
· Ability to lead by example and support the development of junior team members.
· Flexible working retail hours, including weekends and holidays.
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person