- Shah Alam Selangor Malaysia
全职 Service Scheduler 工作, 薪水, Mettler-Toledo International, Inc Selangor 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
* (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
* Optimizing available field service resources by assigning service assignments to technician dashboard
* Housekeep the Salesforce Dispatch Console according to respective service territories
* Ensuring planned order completing before the target date/due date
* Follow up on open orders (incomplete and RFS status)
* Update scheduling tools in timely manner to reflect up to date information
* Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
* Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
* Adhering to SLA and response time as per service contract agreement
* Backup team member on job scheduling s in their absence
What You Need to Succeed
* Diploma or degree holder
* Fresh graduate / with experience
* Self-starter with a proactive approach
* Good Interpersonal and Verbal/Written Communication skills
* Customer Focused and Market Driven
* Prior experience in customer service capacity
* Results Focus / Oriented
* Handling Salesforce / SAP CRM platform will be an added advantage
Our Offer to You
* 1.5 months contractual bonus
* Global exposure
* Medical and dental benefits
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References
Visible links
1. *************
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
* (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
* Optimizing available field service resources by assigning service assignments to technician dashboard
* Housekeep the Salesforce Dispatch Console according to respective service territories
* Ensuring planned order completing before the target date/due date
* Follow up on open orders (incomplete and RFS status)
* Update scheduling tools in timely manner to reflect up to date information
* Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
* Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
* Adhering to SLA and response time as per service contract agreement
* Backup team member on job scheduling s in their absence
What You Need to Succeed
* Diploma or degree holder
* Fresh graduate / with experience
* Self-starter with a proactive approach
* Good Interpersonal and Verbal/Written Communication skills
* Customer Focused and Market Driven
* Prior experience in customer service capacity
* Results Focus / Oriented
* Handling Salesforce / SAP CRM platform will be an added advantage
Our Offer to You
* 1.5 months contractual bonus
* Global exposure
* Medical and dental benefits
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References
Visible links
1. *************
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