全职 Customer Support Officer (Mandarin Speaking) 工作, 薪水 up to MYR 5,000, Thong Guan Industries Berhad Kedah 公司招聘中 - Ricebowl

• Candidate must possess at least a Diploma or Degree in Business Studies/Administration/Management, Marketing, Mass Communication or equivalent.

• Preferably with 2–3 years of experience in customer service, sales coordination or order management, preferably within the plastic manufacturing, packaging, or related manufacturing industry.

• Fresh graduates are welcome to apply.

• Experience in handling B2B customers, sales orders, quotations and shipment coordination will be an added advantage.

• Good communication, interpersonal and problem-solving skills.

• Good command of English, both written and spoken, as the role requires candidates to communicate with EU, US and South Asian clients.

• Mandarin language proficiency would be an added advantage.

• Good organisational skills with the ability to manage multiple customer requests and priorities.

• Detail-oriented, proactive and able to work independently as well as in a team.

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP systems is an advantage.

• Willing to communicate and coordinate with customers across different time zones when required.

1. Customer Support & Relationship Management

• Handle customer enquiries via email, phone and other communication platforms.

• Build and maintain strong relationships with existing customers.

• Act as the main point of contact between customers and internal departments.

• Follow up on customer requests, feedback and enquiries promptly.

• Understand customer requirements and provide appropriate assistance and solutions.
  

2. Sales Coordination & Order Management

• Assist the Sales team in preparing quotations, proposals and related documents.

• Process customer sales orders accurately and ensure timely order confirmation.

• Monitor order status and provide regular updates to customers.

• Coordinate with Sales to support customer requirements and business objectives.

• Ensure customer orders and information are properly recorded in the system.
  

3. Order Processing & Fulfilment

• Coordinate with Production, Planning, Warehouse and Logistics teams to ensure smooth order fulfilment.

• Monitor production and delivery schedules to ensure orders are completed on time.

• Arrange shipments and prepare the necessary shipping and customer documentation.

• Track shipment status and follow up on delivery issues.

• Communicate any delays or changes in delivery schedules to customers and relevant internal teams.
  

4. Pricing & Product Documentation

• Maintain up-to-date pricing records and product information.

• Assist in preparing and updating quotations and customer-related documents.

• Ensure customer information, product specifications and pricing records are accurate.

• Coordinate with relevant departments on product availability, specifications and lead times.
  

5. Complaint Handling & Problem Solving

• Handle customer complaints and concerns professionally and promptly.

• Investigate customer issues and coordinate with relevant departments for resolution.

• Follow up on corrective actions and ensure timely responses to customers.

• Provide suitable solutions while maintaining customer satisfaction.

• Maintain proper records of customer complaints and follow-up actions.
  

6. Payment & Account Coordination

• Monitor customer payment status and follow up on outstanding payments when required.

• Coordinate with the Finance/Accounts department regarding customer accounts.

• Ensure compliance with approved customer credit terms.

• Assist in resolving payment or account-related enquiries.
  

7. Reporting & Data Management

• Maintain accurate customer databases, sales records and order information.

• Prepare sales reports, order tracking reports and other relevant reports.

• Monitor order progress and provide updates to the Sales team and management.

• Assist in preparing sales forecasts and customer-related analysis when required.

• Ensure all customer and order records are properly updated and maintained.

• Medical Fee
• Maternity Leave
• Paternity Leave
• Free Parking
• Insurance Coverage