全职 Retail Operation Support Manager 工作, 薪水 up to MYR 19,000, Senheng Electric (KL) Selangor 公司招聘中 - Ricebowl

Requirements

1. Proven management experience in retail operations or performance management across multiple outlets.

2. Demonstrated ability to lead teams, strengthen operating standards and deliver measurable business improvements.

3. Strong analytical skills, with the ability to turn performance data into practical actions.

4. Experience in staff development, operational improvement and cross-functional project management.

5. Strong leadership, communication and management skills.
   

1. Division Leadership and Planning

• Set the division’s strategic direction, priorities and KPIs in alignment with company objectives.

• Lead the teams, ensuring clear accountability and effective collaboration.

• Oversee divisional resources, budgets and work plans to deliver agreed outcomes.

2. Operational Governance and Communication

• Oversee HQ–SBU communication to ensure operational directives are clearly communicated, understood and implemented.

• Govern and continuously improve the ROP, Operation Handbook and outlet operating standards.

• Establish structured channels for outlet feedback, issue escalation and resolution.

3. Retail Performance and Productivity

• Lead performance reviews to identify gaps, determine root causes and agree corrective actions with accountable operational leaders.

• Monitor and tracking outlet performance, recommending improvements to effectiveness and productivity.

• Ensure improvement plans and strategies have clear owners, timelines and measurable outcomes.

• Oversee the implementation of new strategies, evaluate their effectiveness and adjust actions to achieve intended results.

4.Performance Reporting and Continuous Improvement

• Monitor and track accuracy of the outlet performance.

• Lead PDCA and Idea initiatives to address recurring issues and improve operational efficiency.

• Benchmark outlet performance, identify effective practices and drive wider adoption.

• Ensure corrective actions are followed through to closure and evaluated for effectiveness.

Inventory Targets and Stock Health

• Development and review of inventory targets and the stock-health framework in collaboration with relevant departments.

• Monitor inventory performance and ensure appropriate follow-up on stock-health issues.

• Coordinate improvement actions with operational and inventory stakeholders.

• Annual leave and sick leave
• KWSP and SOCSO
• Medical & Insurance Coverage
• Career Progression opportunities
• Medical and Hospitalisation Leave
• EIS
• SOCSO
• EPF
• Annual Leave
• Laptop/Pc Provided
• 5 Working Days
• Flexible Working Hours
• Company Trip
• Work from Home
• Allowance Provided