全职 Front Desk Executive 工作, 薪水 up to MYR 3,500, DIRECT IMPORT CONCEPT SDN BHD Selangor 公司招聘中 - Ricebowl

Location:
Bandar Bukit Raja, Klang, Selangor.

Operation hours:
9 am to 6 pm (Monday-Friday)
9 am to 1 pm (Saturday)

Responsibilities:

Customer Relations & Front Desk

• Serve as the first point of contact — welcome and assist all walk-in customers professionally and courteously.
• Handle customer enquiries via walk-in, phone calls, WhatsApp, social media, and other communication channels.
• Schedule and coordinate customer appointments.
• Follow up on customer enquiries, bookings, and service updates.
• Maintain accurate customer records and update the CRM system.
• Coordinate with internal departments to ensure smooth service delivery.
• Conduct customer satisfaction follow-ups after service completion.
• Handle customer feedback, concerns, and complaints professionally and efficiently.
• Support customer retention and relationship-building initiatives.
• Prepare basic administrative reports and customer service documentation.

Cashiering & Operations

• Accurately process all payment types — cash, credit/debit card, QR code, and online transfers.
• Ensure correct pricing, payment verification, and issue receipts and invoices accordingly.
• Balance and reconcile the cash drawer at end of each working day.
• Conduct weekly stock-takes of front desk and miscellaneous items (e.g. drinking water, cleaning materials, etc.) and maintain the inventory log in Google Sheets.
• Monitor merchandise stock levels (e.g. T-shirts, umbrellas) and submit daily updates to the Operations & Admin team.
• Adhere to SOPs for cashiering, refunds, and stock recording.
• Maintain cleanliness and organisation of the front desk area (5S Housekeeping standards).
• Ensure proper documentation of all receipts, invoices, and financial records.

Skills and Qualifications:

• Minimum SPM, Diploma, or equivalent qualification.
• At least 1 year of experience in customer service, front desk, cashiering, or a related role.
• Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.
• Experience in the automotive industry is an added advantage.
• Basic math skills and comfortable working with Google Sheets and Microsoft Office.
• Strong attention to detail, especially in handling payments and records accurately.
• Excellent interpersonal and communication skills — polite, friendly, and customer-oriented.
• Trustworthy and responsible, particularly in handling cash and payment transactions.
• Able to multitask and work effectively in a fast-paced environment.

Employee Benefit:

• Premium and Comfortable Working Environment
• Company Cafe
• Special Leaves (Compassionate Leave, Study & Examination Leave, etc)
• Group Personal Accident Insurance
• Medical Claim
• Annual Dinner
• Festive Celebration

Why Join Us?:

• Be part of a growing and expanding automotive company.
• Opportunity to develop your career in customer relations and after-sales services.
• Work closely with experienced automotive professionals.
• Gain exposure to various aspects of automotive customer experience management.
• Competitive remuneration package with performance-based rewards.

If you enjoy interacting with people, solving customer concerns, and delivering excellent customer experiences, we would love to hear from you.

工作地点：

Bandar Bukit Raja, Klang, Selangor

营业时间：

星期一至星期五：上午9点 – 下午6点
星期六：上午9点 – 下午1点

工作职责：

客户关系与前台接待

• 作为第一接触点，专业且礼貌地接待所有到访客户
• 通过上门、电话、WhatsApp、社交媒体及其他渠道处理客户咨询
• 安排及协调客户预约
• 跟进客户咨询、预约及服务进度
• 维护准确的客户资料并更新CRM系统
• 与内部各部门协调，确保服务流程顺畅
• 在服务完成后进行客户满意度回访
• 专业且有效地处理客户反馈、投诉与问题
• 支持客户维系与关系建立活动
• 准备基础行政报告及客户服务文件

收银与运营管理

• 准确处理各类付款方式：现金、信用卡/借记卡、二维码支付及线上转账
• 确保价格正确、付款核对无误，并开具收据及发票
• 每日结束后进行现金对账与结算
• 每周进行前台及杂项物品盘点（如饮用水、清洁用品等），并在 Google Sheets 维护库存记录
• 监控商品库存（如T恤、雨伞等），并每日向运营与行政团队提交更新
• 遵守收银、退款及库存记录的标准作业程序（SOP）
• 保持前台区域整洁有序（5S管理标准）
• 确保所有收据、发票及财务记录完整归档

任职要求：

• 最低学历：SPM、文凭或同等学历
• 至少1年客户服务、前台、收银或相关工作经验
• 欢迎沟通能力强且愿意学习的应届毕业生申请
• 有汽车行业经验者优先
• 具备基本数学能力，熟悉 Google Sheets 与 Microsoft Office
• 注重细节，尤其在处理付款及记录时需准确
• 良好的沟通与人际交往能力，礼貌、友善、以客户为导向
• 诚实可靠，特别是在现金与付款处理方面
• 能够在快节奏环境中有效进行多任务处理

员工福利：

• 舒适且高品质的工作环境
• 公司咖啡厅
• 特殊假期（丧假、考试假等）
• 集团个人意外保险
• 医疗报销
• 年度晚宴
• 节日庆祝活动

为什么加入我们？：

• 成为快速成长汽车公司的成员
• 有机会在客户关系与售后服务领域发展职业生涯
• 与经验丰富的汽车专业团队共事
• 接触汽车客户体验管理的多个层面
• 具竞争力的薪酬及基于绩效的奖励机制

如果你喜欢与人互动、解决客户问题并提供优质客户体验，我们非常欢迎你的加入。

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person