全职 Techical User Support 工作, 薪水 up to MYR 5,900, OPTIMUM INFOSOLUTIONS (M) SDN BHD Selangor 公司招聘中 - Ricebowl

About the Role
The User Support Specialist will provide day-to-day support to operations users. The role will support Salesforce CRM processes, coordinate issue resolution, assist with reporting and testing, and help identify opportunities to improve sales operations processes.

Key Responsibilities
1. User Support
- Provide first-level support to operations users on Salesforce CRM processes and issues.
- Respond to user queries, troubleshoot basic issues, and coordinate follow-up actions.
- Log, track, and follow up on support cases and change requests.
- Work with the Technical Solutions team on issue resolution.
- Act as a reliable point of contact for Salesforce process-related questions.
- Maintain documentation of recurring issues, solutions, and operating procedures.
2. Project and Process Support
- Assist with small- and medium-scale Salesforce enhancement projects.
- Help gather requirements, document process flows, and track project actions.
- Identify process gaps and suggest practical improvements.
- Coordinate stakeholder follow-ups and support change adoption.
3. Testing and Reporting
- Support User Acceptance Testing, including preparing test cases, recording results, and tracking defects.
- Extract and analyse Salesforce reports to support operational decision-making.
- Assist with data checks, documentation, and routine operational reporting.
- Provide updates on outstanding issues, dependencies, and risks.

Skills
- Experience with Salesforce user support or CRM operations.
- Strong communication and stakeholder collaboration skills - ability to explain clearly to business and tech working stakeholders
- Experience with CRM user support.
- Experience supporting UAT or system enhancement projects.
- Experience drafting process flows and documenting standard operating procedures.
- Experience extracting and analysing CRM reports.
- Experience working in a tech/hyper-growth company.

Pay: RM4,500.00 - RM5,900.00 per month

Benefits:

• Health insurance

Work Location: In person