全职 Application System Support (Jr.) 工作, 薪水, Conext Solution Selangor 公司招聘中 - Ricebowl

1. Job Purpose

To support the day-to-day operation of business applications by assisting users, handling support tickets, performing basic troubleshooting and data checks, and maintaining clear documentation. This entry-level role provides hands-on learning opportunities in SQL, application support, system testing, and minor system improvements under the guidance of experienced team members.

2. Key Responsibilities

A. Application Support & Maintenance

• Provide first-level application support and assist with Level 2 issues under guidance.
• Receive, record, track, and follow up on user-reported incidents and service requests using the support ticketing process.
• Perform initial troubleshooting for common application errors, login/access issues, and transaction or data-related problems.
• Escalate complex issues to senior team members or vendors with clear details, screenshots, and troubleshooting findings.
• Assist in monitoring application status, scheduled jobs, and routine system activities.
• Communicate with business users and update support records, knowledge articles, and standard operating procedures (SOPs).

B.SQL & Data Support

• Use SQL queries (such as SELECT, WHERE, and JOIN) to check and validate application data, with guidance as needed.
• Assist in checking data discrepancies, missing records, and common transaction issues.
• Support routine data extraction, simple reports, and basic reconciliation activities.
• Follow data access, confidentiality, and database change-control procedures.

C. Basic Programming, Testing & enhancement

• Assist in understanding application code, scripts, and simple technical issues under supervision.
• Support minor bug fixes, system enhancement requests, and configuration updates as assigned.
• Participate in functional testing, user acceptance testing (UAT), and post-deployment checks.
• Record test results, reproduce reported errors, and document issues for follow-up.

D. AI & Automation Exposure

• Identify repetitive support tasks and share ideas for simple improvements or automation.
• Learn to use approved scripts, workflow tools, or AI-assisted tools to support daily work.
• Follow company policies on information security, confidentiality, and appropriate use of AI tools.

E. System & Project Support

• Assist with routine application upgrades, system changes, and integration-related checks.
• Support project activities such as testing, data verification, and preparing user documentation.
• Work with IT colleagues, business users, and vendors to understand and follow up on reported issues.

3. Qualification & Technical Requirement

Education

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.

Experience

• Fresh graduates are encouraged to apply. Candidates with 1–2 years of relevant experience in application support, IT helpdesk, software testing, or software development are also welcome.
• Relevant internship experience, academic projects, or practical technical assignments will be considered.

Basic Technical Requirement

• Basic SQL understanding, including simple queries, filtering, and joins; willingness to develop stronger database skills.
• Basic knowledge of at least one programming language (for example Python, Java, C#, or JavaScript), gained through study, projects, or work.
• Ability to perform initial troubleshooting, gather information, and clearly document application issues.
• General understanding of databases, web-based applications, and common IT support concepts.
• Comfortable using Microsoft Office tools and communicating with non-technical users.

Added Advantages (Not Mandatory)

• Internship or work exposure to application support, helpdesk, or ticketing systems.
• Exposure to ERP, Dealer Management Systems (DMS), SAP, or similar business applications.
• Familiarity with SQL Server, MySQL, or other relational databases.
• Exposure to Power BI, basic automation, scripting tools, or AI-assisted productivity tools.

4. Key Competencies

• Analytical Thinking: Able to investigate simple issues logically and pay attention to details.
• Problem Solving: Willing to try basic troubleshooting steps and seek help when required.
• Learning Attitude: Eager to develop technical skills and learn new applications and tools.
• Communication & User Support: Patient with users and clear when explaining progress or issues.
• Accountability: Tracks assigned work, follows up, and escalates issues in a timely manner.
• Teamwork: Collaborates with colleagues, users, and external support teams.

5. Expected Outcome

The candidate will handle routine support tickets, perform basic troubleshooting and SQL checks, document findings, and escalate complex issues while developing application support skills with guidance.