兼职 Part-Time Call Center Specialist 工作, 薪水 up to MYR 10, Envo BPO Services Selangor 公司招聘中 - Ricebowl

Language Skills: Proficiency in English and Bahasa Malaysia

Shift Flexibiliity : 12.00pm - 8.00pm (Monday - Friday) / 9.00am-6.00pm (Monday-Saturday)

Adaptability: Openness to undergo intensive product and system training (typically 2 weeks) to master campaign-specific knowledge.

Communication: Strong interpersonal skills with the ability to remain professional and empathetic in high-pressure environments.

Education: Minimum SPM, Diploma, or Degree in any field; fresh graduates are encouraged to apply for contract positions

Omnichannel Support: Manage outbound customer interactions via voice calls, emails, chat system

System Proficiency: Accurately record customer data and interaction logs using various CRM tools

Performance Excellence: Consistently meet or exceed campaign-specific Key Performance Indicators (KPIs), including Average Handling Time (AHT), Answer Rate, and Quality Assurance (QA) scores.

Data Integrity: Strictly adhere to data security protocols to ensure the confidentiality of customer databases and sensitive project information