全职 Retail Operations Manager 工作, 薪水, RPG Commerce Selangor 公司招聘中 - Ricebowl

About Montigo

Montigo is a lifestyle drinkware brand originating from Malaysia, known for its focus on design-led personalisation and everyday usability. As a flagship brand under RPG Commerce, Montigo has grown to over 60 locations across Malaysia, Singapore, Thailand and Indonesia, with further international expansion underway. The brand operates across physical retail and digital platforms, offering customisable products that encourage individual expression. With experiential concept stores at premier shopping destinations including 1 Utama Kuala Lumpur, ION Orchard Singapore, and Mid Valley Megamall, Montigo continues to redefine the drinkware retail experience.

Position Summary

The Retail Operations Manager serves as the backend engine for Montigo's retail network. This position focuses on system infrastructure, promotional mechanics, administrative workflows, and operational support that enable stores to run seamlessly. Reporting to the Retail General Manager, you will be the key liaison between store teams, HQ functions, and external vendors, ensuring that all backend retail systems and processes are robust, efficient, and aligned with business objectives.

Key Responsibilities

1. Xilnex System Management & Optimisation

• Own the end-to-end management of the Electronic Point of Sale (EPOS) system across all retail outlets.
• Ensure system stability, data integrity, and accurate synchronisation with inventory, finance, and reporting modules.
• Configure new products, pricing tiers, and store-specific parameters within the Xilnex.
• Coordinate with IT and system vendors for upgrades, troubleshooting, and new feature rollouts.
• Train store staff and Retail Managers on Xilnex functionalities, and create user guides/troubleshooting manuals.

2. Store Campaign & Promotional Mechanic Setting

• Design, set up, and test all in-store promotional mechanics (discounts, bundles, loyalty rewards, flash sales, etc.) within the Xilnex and/or promotion engine.
• Collaborate with the Brand & Marketing team to translate campaign briefs into actionable system configurations.
• Validate pricing accuracy, promotion eligibility, and discount logic before campaigns go live.
• Post-campaign, extract and analyse performance data to provide insights for future mechanics.

3. Store Administration & Operational Support

• Centralise and streamline store administrative tasks, including daily sales reconciliation, cash handling reports, and compliance documentation.
• Maintain and update the central repository of SOPs, operational checklists, and policy documents.
• Support store teams with ad-hoc administrative requests (e.g., staff access rights, system permissions, store supply ordering).
• Coordinate with Finance, HR, and Logistics to ensure stores receive timely backend support (e.g., payroll data, stock transfers, invoicing).

4. Inventory & Stock Control Support

• Work closely with the Retail team and Logistics to monitor stock levels, identify slow-movers, and coordinate inter-store transfers.
• Manage system-driven inventory adjustments, cycle count schedules, and shrinkage reporting.
• Ensure that Xilnex inventory data matches physical stock through systematic reconciliation support.

5. New Store & Project Rollout Support

• Lead the operational setup for new store openings, including Xilnex configuration, system testing, and administrative onboarding.
• Coordinate with project teams (construction, IT, visual merchandising) to ensure operational readiness before launch.
• Support pilot launches of new retail initiatives (e.g., new payment methods, digital receipts, clienteling tools).

6. Vendor & Stakeholder Management

• Manage relationships with Xilnex providers, payment gateway partners, and other retail technology vendors.
• Act as the bridge between store teams and HQ departments, translating operational needs into technical or process requirements.

7. Compliance & Standards

• Ensure all stores comply with local regulations, including health and safety standards
• Conduct regular audits to ensure stores adhere to company policies and procedures
• Manage risk and security protocols to protect company assets and ensure safety of employees and customers
• Obtain and renew retail operating license with local authorities

Qualifications & Requirements

• Minimum 3 years of experience as an Operations Manager or similar role in the retail/FMCG industry
• Proven experience with EPOS systems and retail technology management
• Excellent organisational and problem-solving abilities
• Excellent communication and interpersonal skills
• Experience in multi-store retail operations preferred
• Knowledge of the lifestyle/consumer goods retail sector is an advantage