全职 Operation Director / Manager 工作, 薪水 up to MYR 7,000, Selangor 公司招聘中 - Ricebowl

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Education Management or a related field.

• Master's degree (e.g. MBA) preferred, required for the Director level.

Experience

• Manager: at least 5 years in operations, administration or student recruitment, with 2 years in a supervisory role.

• Director: at least 8–10 years, with 4 years leading teams, preferably in a private higher education institution.

• Proven record of meeting student enrolment or sales targets.

• Familiarity with MQA, MOHE and accreditation processes is a strong advantage.

• Experience with international student recruitment and agent networks is an advantage.

Skills and competencies

• Operational planning, process improvement and SOP development.

• Marketing and sales: campaign planning, digital marketing, lead management and conversion.

• Budgeting and financial monitoring.

• Leadership: team management, coaching and performance management.

• Data skills: Excel, dashboards, CRM or student information systems.

• Strong written and spoken English and Bahasa Malaysia; other languages (e.g. Mandarin, Arabic) an advantage for international markets.

• Customer-service mindset, problem solving and the ability to work under pressure and to deadlines.

• Willing to travel and to work some weekends and evenings for recruitment events.

1. School operations and administration

• Plan, coordinate and oversee the School's daily operations, including timetabling support, classroom and lab allocation, and academic calendar activities.

• Develop and maintain standard operating procedures (SOPs) for School processes and ensure staff follow them.

• Coordinate examination logistics, results processing and convocation activities with the Examination Unit and Registry.

• Manage facilities, equipment and resource requests with Facilities Management and IT.

• Oversee student records, attendance monitoring and student administration with the Registry.

• Prepare operational reports, management dashboards and minutes for School meetings.

2. Marketing and student recruitment

• Develop and execute the School's annual marketing and recruitment plan in line with LUC's institutional strategy and intake targets.

• Set and track intake targets per programs and per intake, for local and international markets.

• Plan and run recruitment activities: education fairs, school and college visits, open days, webinars, roadshows and agent briefings.

• Work with the central Marketing and Corporate Communications teams on digital campaigns, social media content, brochures and programs web pages.

• Manage the enquiry-to-enrolment pipeline: lead follow-up, counselling, application processing and conversion reporting.

• Build and maintain relationships with recruitment agents, partner schools, colleges and industry partners.

• Coordinate scholarship, sponsorship and financial-aid information (e.g. PTPTN) for prospective students.

• Analyze market trends, competitor offerings and enrolment data, and recommend new programs or improvements.

• Coordinate new-student orientation and onboarding with Student Affairs.

3. Finance and budget

• Prepare and manage the School's annual operating and marketing budgets.

• Monitor expenditure, procurement and claims against budget, and report variances to the Dean.

• Track marketing spend and return on investment per campaign and channel.

• Support fee collection follow-up with the Finance Department.

4. People management

• Lead, supervise and appraise administrative and marketing staff in the School.

• Identify staffing needs and support HR in recruitment, onboarding and probation reviews.

• Plan staff training and development and promote a service-focused team culture.

5. Quality assurance and compliance

• Ensure School processes comply with MQA, Ministry of Higher Education (MOHE) and professional body requirements.

• Prepare documentation for programs accreditation, audits and ISO 9001 quality reviews.

• Ensure marketing materials are accurate and consistent with approved programs information and regulatory rules.

• Monitor compliance with university policies, PDPA and health and safety requirements.

6. Stakeholder and student experience

• Act as the main operational contact between the School and central departments (Registry, Finance, HR, International Office, Marketing).

• Handle escalated student and parent enquiries and complaints and track resolution.

• Collect and act on student feedback to improve services and retention.

• Perform other duties assigned by the Dean or University Management.

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave