1. IT Support & Helpdesk
- Provide first-level technical support for hardware, software, printers and network-related issues.
- Assist users with troubleshooting and resolving day-to-day IT problems.
- Log, monitor and update IT support tickets.
2. Hardware & Asset Management
- Prepare and configure laptops, desktops and other IT equipment for new users.
- Assist with IT asset inventory, tagging and record maintenance.
- Monitor the condition and allocation of IT assets.
3. System & Infrastructure Support
- Assist in monitoring network devices and system performance.
- Support routine system maintenance activities.
- Report any infrastructure issues to the IT team.
4. Documentation & Compliance
- Assist in preparing and updating IT documentation, user guides and standard operating procedures (SOPs).
5. IT Projects & System Implementation
- Assist in the implementation of IT projects and system upgrades.
6. Administrative & Other Duties
- Provide general administrative support to the IT department.
- Coordinate with vendors when required.
- Perform other duties and responsibilities assigned by the IT Executive or IT administrator from time to time.
Job Type: Internship
Pay: RM1,000.00 per month
Work Location: In person