全职 Aftersales Service Admin Executive or Officer 工作, 薪水 up to MYR 5,000, Nala Manpower Management Johor 公司招聘中 - Ricebowl

Min diploma or above, with priority given to candidates majoring in administration, secretarial studies, business studies. SPM Holder with relevant experience welcome

1-2 years of experience in clerical, administrative assistant, or after-sales service support positions is preferred; experience in data management and data entry is a plus.

Proficient in Microsoft Office software (Word, Excel, PowerPoint).

Strong ability to organize and archive data, clear logic, attention to detail, and able to quickly identify errors or missing information in documents.

Possesses strong data organization and archiving skills, demonstrates clear logic, pays attention to detail, and can quickly identify errors or missing information in documents.

Possesses excellent communication, coordination, execution, and stress management skills.

Working Hours: 9am ~6pm (Mon - Fri), 9am~ 1pm (Sat)

Working Location: Iskandar Puteri

Responsible for the comprehensive compilation, review, classification, and archiving of on-site service reports, establishing a clear electronic and paper archiving system to ensure report integrity and traceability, and meeting the needs of internal audits and customer inquiries.

Lead the collection, verification, compilation, and archiving of after-sales MEP (Mechanical, Electrical, and Plumbing) related delivery documents coordinate with internal service teams and external partners to supplement documents, and ensure the compliance of delivered documents.

Maintain the daily updates of the document management system.

Responsible for the basic data entry, updating and maintenance of the six core dashboards on the Lark platform.

Prepare daily event reports, clearly presenting the event type, processing progress.

Responsible for the dynamic updating of the supplier management dashboard.

Responsible for the bidirectional translation of various departmental documents, including service reports, delivery materials, notification letters, and client communication documents, ensuring accurate, fluent translations that meet business requirements.

Assist the department in basic communication and coordination with local Malaysian clients,

Assist customer service specialists in receiving after-sales inquiries from local Malaysian customers.

Assist customer service specialists in verifying after-sales order information (such as customer information, service type, and cost details.

Assist in organizing customer feedback regarding product issues and service dissatisfaction.

Cooperate with customer service specialists to complete customer follow-ups.