全职 Clinic Supervisor 工作, 薪水 up to MYR 2,500, Beaumont Clinic Selangor 公司招聘中 - Ricebowl

Location: BeHealth Clinic Bandar Utama
Reporting to: Clinic Manager
Role Purpose:
To oversee daily clinic operations, ensure smooth patient flow, maintain service excellence, manage clinic staff performance, and support business growth while upholding BeHealth’s patient-centric care standards.

A. Scope of Work (Key Responsibilities)

1) Clinic Operations Management

• Oversee day-to-day clinic operations to ensure efficient workflow and minimal patient waiting time.
• Supervise front desk, nurses, assistants, and locum doctors on duty scheduling.
• Ensure clinic opening and closing procedures are properly executed.
• Monitor cleanliness, safety, and compliance with MOH clinic regulations.
• Ensure availability of medical supplies, consumables, and medications.

2) Patient Experience & Service Excellence

• Ensure high-quality patient service aligned with “Because We Care” culture.
• Handle patient enquiries, complaints, and feedback professionally.
• Monitor patient satisfaction and recommend improvement actions.
• Ensure proper patient registration, billing, and medical record processes.

3) Staff Supervision & Performance

• Supervise clinic staff attendance, punctuality, and duty roster.
• Provide on-the-job coaching and guidance to frontliners.
• Conduct basic staff performance monitoring and escalation to management.
• Support onboarding and training of new clinic staff.

Job Requirements

Education & Experience

• Diploma in Healthcare Management, Nursing, or experience in related field .
• Minimum 2–3 years experience in clinic or healthcare operations.
• Experience supervising front-line staff preferred.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Good understanding of clinic workflow and medical administration.
• Ability to handle stressful situations calmly.
• Computer literate (clinic management systems, Excel, reporting).

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Professional development

Work Location: In person