Responsible for supporting daily payment channel operations, monitoring payment gateway performance, handling operational inquiries and compliance cases, and assisting with Payment Hub system implementation and maintenance.
Core Responsibilities
Daily payment channel monitoring and operational support.
Payment gateway limit, usage and account management.
Refund, failed transaction and compliance case follow-up.
Daily transaction reporting and reconciliation support.
Preparation of SOP, training materials and operational documentation.
Coordination with banks, payment providers, IT and Compliance teams.
Daily operational issue tracking and escalation.
Good exposure of learning on Payment Hub backend setup, UAT and launching support.