Job Summary:
The Waitress/Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests enjoy a pleasant dining experience throughout their visit.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Present menus and explain menu items, promotions, and daily specials.
- Take accurate food and beverage orders and enter them into the POS system.
- Serve food and beverages promptly and according to restaurant standards.
- Monitor guests' dining experience and respond to requests efficiently.
- Clear and reset tables promptly after guests leave.
- Ensure dining areas are clean, tidy, and properly set up at all times.
- Process customer payments and issue receipts accurately.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Handle customer inquiries and complaints professionally, escalating issues to the supervisor when necessary.
- Comply with food safety, hygiene, and company policies.
Requirements
- Minimum SPM qualification or equivalent.
- Previous experience in a restaurant or customer service role is an advantage.
- Able to communicate in basic English; Mandarin/Cantonese is an added advantage.
- Good communication and interpersonal skills.
- Customer-oriented with a positive attitude.
- Physically fit and able to stand for extended periods.
- Willing to work shifts, weekends, and public holidays.
职位类型:全职, 实习生, 应届生, 其他
薪资: RM2,000.00至RM3,000.00(每月 )
Work Location: 现场办公