全职 Global Customer Service Agent (AI Project)- Immediate Intake 工作, 薪水 up to MYR 3,600, Transcosmos Malaysia Federal Territory 公司招聘中 - Ricebowl

Intake: Immediate Intake

Salary: RM 3000 Basic + RM 600 Fixed Allowance + KPI Incentive

Market: Global Market

Channel: Blended Support (Live Chat, Outbound calls, Emails)

Shift : 24/7 rotational shift, 5 days working 2 days off days

Location: Sunway Visio Tower, Cheras (Near MRT Cochrane and LRT Maluri)

A. Position Overview

As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour.

B. Key Responsibilities

• Respond to Customer Inquiries: Handle inbound customer inquiries via phone, email, live chat, and other supported channels in a timely and professional manner.
• Provide Effective Issue Resolution: Identify customer needs, resolve concerns, and provide accurate information in accordance with company policies and service guidelines.
• Handle Complaints Professionally: Manage customer complaints calmly and effectively to achieve satisfactory resolutions and maintain customer trust.
• Escalate Complex Issues: Recognise complex or unresolved issues and escalate them to the appropriate internal teams or senior support for further action.
• Maintain Accurate Documentation: Record all customer interactions, transactions, and case updates accurately in the CRM system.
• Support Continuous Improvement: Proactively identify service gaps or process improvement opportunities and provide feedback to enhance customer experience.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
• Ad Hoc Support: Perform any other duties or ad hoc tasks as assigned by the Company or immediate superior from time to time.

C. Qualifications

• Educational Background: Possess at least Diploma and above, in any field. SPM graduates with relevant working experience are also encouraged to apply.
• Experience: Minimum 1 year’ of experience in call centre customer service is highly preferred. However, candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
• Language Proficiency: o Fluent in English (read, write, and speak) – mandatory C1 English, to support global customers.
• Skills:

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Vision insurance

Ability to commute/relocate:

• Cheras: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Are you able to join on 26th October?

Experience:

• Customer service: 1 year (Required)

Location:

• Cheras (Required)

Work Location: In person