全职 Guest Service Agent 工作, 薪水 up to MYR 2,300, Dorsett Grand Subang Selangor 公司招聘中 - Ricebowl

SCOPE:

Ensure that the operation of the Front desk including room status and key control is accurately maintained at all time.

RESPONSIBILITIES:

Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. To maintain all guest ledger accounts on a current basis. To provide change and other miscellaneous services for guests staying or using the resort’s facilities and check-out departing guests.

Front Desk

• To maintain an atmosphere of tranquility at the Front Desk.
• To attend to all guests who approach the front desk, immediately, cordially, and with a smile.
• To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
• To register the guests promptly ensuring that they are provided with all necessary information.
• To enter all guests folios into the computer immediately and accurately.
• To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
• To take room reservations effectively, efficiently and as laid out the proper reservations form.
• To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order.
• To have a sound knowledge of the company’s Loyalty Programmes and current promotions.

Cashiering

• To handle individual F.I.T. Guests and Group check-outs according to standard procedure.
• To arrange guest bills into respective pockets and verify recurrences.
• To post charges immediately to the guest folios.
• To maintain guest ledgers in a systematic manner to facilitate balancing by the night auditor.
• To be alert of forged currency and notify the Assistant Manager.
• To check the validity of travel agent vouchers.
• To ensure that all rebates and paid out vouchers are signed by an Assistant Manager.
• To issue accessing and closing of safety deposit boxes with relevant documents.
• To ensure that the hotel’s credit policy is adhered to at all times.
• To prepare and balance cash report and remittance envelop at the end of the shift.
• To ensure that the keys are returned to the Front Desk.

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Professional development

Work Location: In person