Open and maintain shipment files: Create job numbers promptly and record shipment details, documents, charges, and status updates accurately in the system.
Monitor vessel arrivals: Track vessel ETA and schedule changes. Inform customers and the operations team of changes affecting clearance or delivery.
Check import documentation: Verify that documents required for customs clearance are complete and consistent. Obtain missing documents and resolve discrepancies with customers or agents before clearance.
Arrange import permits: Identify permit requirements for assigned shipments, submit applications, and follow up until approvals are obtained before shipment arrival.
Process arrival notices and payment requests: Obtain and verify Notices of Arrival (NOA) and related charges. Forward complete payment requests to Accounts and follow up to prevent delays in cargo release.