Job Summary
The Technical Assistant (R&D – IT) is responsible for IT asset support, maintenance, user assistance, documentation, and endpoint management. This position involves both technical troubleshooting and administrative tasks.
Key Responsibilities
- Install, configure and maintain desktops, laptops and IT peripherals.
- Maintain accurate asset inventory with proper tagging.
- Prepare and manage endpoint support documentation, renewals and subscriptions.
- Respond to and resolve user tickets related to hardware, software and access issues.
- Log and escalate incidents according to escalation procedures.
- Provide on‑site support for hardware issues and upgrades.
- Assist in asset disposal processes in compliance with company policies.
- Contribute to continuous improvement initiatives for service desk operations.
- Perform additional duties when required.
Qualifications
- Diploma in IT or Computer Science.
- Strong troubleshooting and endpoint management skills.
- Familiar with asset management procedures.
- Customer‑service oriented.
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
Work Location: In person