jobs in Paradise Home Sdn Bhd

全职 Hotel Receptionist 工作, 薪水 up to MYR 3,000, Paradise Home Selangor 公司招聘中 - Ricebowl

Hotel Receptionist

Paradise Home Sdn Bhd

全职

Petaling Jaya, Selangor

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工作地点

  • Petaling Jaya Selangor Malaysia

职位描述

任职资格

 

  • Minimum SPM, Diploma, or equivalent qualification in Hospitality, Hotel Management, or a related field.
  • Previous experience in hotel front office, reception, or customer service is preferred.
  • Good command of English and Bahasa Malaysia; additional languages are an advantage.
  • Excellent communication and interpersonal skills.
  • Friendly, professional, and customer-oriented personality.
  • Basic computer skills and ability to use Microsoft Office and hotel reservation/PMS systems.
  • Able to handle guest inquiries, complaints, and requests professionally.
  • Good organizational and problem-solving skills.
  • Able to work independently as well as part of a team.
  • Willing to work shifts, weekends, public holidays, and overtime when required.
  • Well-groomed and maintains a professional appearance.
  • Able to work in a fast-paced environment and handle multiple tasks efficiently.

岗位职责

 

  • Welcome and greet guests in a friendly and professional manner.
  • Perform guest check-in and check-out procedures efficiently.
  • Handle room reservations, cancellations, modifications, and inquiries.
  • Provide accurate information about hotel facilities, services, room rates, and local attractions.
  • Respond to guest requests, questions, and complaints promptly and professionally.
  • Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs.
  • Maintain accurate guest records and update the hotel’s reservation or property management system.
  • Process payments, invoices, and other front desk transactions accurately.
  • Handle telephone calls, emails, and other guest communications.
  • Monitor room availability and assist with room assignments.
  • Maintain confidentiality and security of guest information.
  • Follow hotel policies, procedures, and safety standards.
  • Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
  • Maintain a clean, organized, and professional front desk area.
  • Promote hotel facilities, services, and special offers when appropriate.

重要安全守则

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