Our client is an established technology solutions provider offering digital technology, AI-driven business solutions, Blockchain, Web3 and Cybersecurity services. The business is expanding its focus on Cryptocurrency and iGaming operations and is seeking an experienced Contract COO to establish a structured operational framework, implement effective SOPs and improve overall business efficiency.
This is a hands-on operational leadership engagement, primarily focused on building systems, standardising workflows and establishing processes that can be managed effectively by the internal team.
Business Operations: Oversee day-to-day business operations, ensuring efficient workflows, effective resource allocation and alignment with business objectives.
Operational Setup & Process Improvement: Develop and implement SOPs, policies and structured workflows to improve productivity, consistency and accountability across departments.
Strategic Planning: Work closely with senior management to translate business strategies into actionable operational plans, KPIs and measurable outcomes.
Team Leadership: Coordinate departmental heads and teams, establish clear responsibilities and performance standards, and drive operational accountability.
Financial & Cost Management: Monitor operational budgets, expenses, cash flow and business performance, providing insights to support cost control and decision-making.
Payment & Partner Management: Where applicable, oversee payment operations, fund-flow processes, payment gateway integrations and relationships with external business partners.
Systems & Technology: Identify opportunities to streamline operations through automation, digital tools, AI solutions and integrated business systems.
Business Growth & Expansion: Support the launch of new services, projects and market initiatives by ensuring operational readiness, resource planning and effective execution.
Risk & Compliance: Establish appropriate operational controls and procedures, working with relevant teams and advisers to address regulatory, financial and business risks.
Management Reporting: Provide regular reports on operational performance, business efficiency, financial indicators and improvement initiatives to senior management.
Requirements:
Minimum 8 years of relevant working experience, with a strong background in operations management or operational leadership.
Proven experience in Cryptocurrency, Crypto Exchange, Crypto Casino or iGaming operations.
Strong hands-on experience in operational setup, SOP development, workflow optimisation and process standardisation.
Good understanding of digital wallets, USDT, deposits and withdrawals, payment gateways and fund-flow management.
Experience coordinating with payment providers, banking partners or other financial service providers.
Demonstrated ability to structure unorganised operations, improve internal processes and build systems that can be managed by an internal team.
Good understanding of operational reporting, cost control, performance monitoring and internal controls.
Strong project management, problem-solving and stakeholder coordination skills.
Able to work independently, deliver practical results within a defined timeframe and manage a project-based engagement.
Willing to travel when required.
Remuneration packages:
Basic salary: RM40,000 per month, negotiable based on experience and suitability.
Allowances: To be confirmed.
Performance bonus, subject to the agreed arrangement.
Medical benefits.
EPF, SOCSO and EIS, subject to the applicable employment arrangement.
Work Arrangement:
Contract duration: 6–12 months.
Working days: Monday to Friday.
Working hours: 9:00 AM – 6:00 PM.
Work location: Mid Valley City, Kuala Lumpur.
Convenient access to public transportation.
Working Days: 5 days work week
Working Hours: Mon to Fri (9am to 6pm)
Company Details
Company Name: Webist Pro Sdn. Bhd. [Registration No.: *************58 (1150087-T)]
Company Address: Mid Valley City, Suite 7.01A, Level 7, The Gardens North Tower, Lingkaran Syed Putra, Mid Valley City,