Job Description
DUTIES AND RESPONSIBILITIES
- Provide administrative and logistical support for all training functions.
- Help prepare training materials, presentations, manuals, and SOP documentation.
- Maintain accurate training records, attendance logs, and employee development files.
- Support employee engagement activities.
- Coordinate training schedules with department heads and employees.
- Support the Learning & Development Manager in identifying training needs and development gaps.
- Ensure training rooms and materials are properly prepared and organized.
- Assist in tracking compliance with mandatory training programs (safety, service, brand standards).
- Promote a positive learning culture aligned with Accor standards.
- Ensure all training activities reflect hospitality expectations and brand values.
- Assist in updating training content to reflect operational changes and service enhancements.
Qualifications
QUALIFICATIONS DESIRED
- 1-2 years of experience in training, learning & development, or hospitality operations.
- Previous experience in a hotel or resort environment is an advantage.
- Basic understanding of training delivery, onboarding, and service standards.
- Familiarity with hospitality SOPs and guest service standards preferred.
Additional Information
SKILLS
- Good organizational and coordination abilities.
- Attention to detail and accuracy in maintaining records and documentation.
- Strong interpersonal skills and ability to work with diverse teams.
- Ability to follow instructions and support senior trainers effectively.
- Positive attitude and passion for learning and development.
- Strong teamwork and collaboration skills.
- Ability to multitask and manage time effectively.
- Adaptability in a fast-paced hospitality environment.
- Commitment to maintaining high service and training standards
Pay: From RM1,700.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person