合同工 Customer Success Specialist (Cantonese Speakers) 工作, 薪水 up to MYR 3,450, Agensi Pekerjaan Ideal Reliance Selangor 公司招聘中 - Ricebowl

• Strong proficiency in English, Cantonese and Mandarin (read/write/speak).

• Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.

• Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.

• Attention to detail and accuracy, especially for transactional, invoicing, and compliance-related tasks.

• Ability to follow standard procedures while exercising judgment within defined guidelines.

• Stakeholder collaboration skills to work effectively with Sales, Marketing, CO, and cross-functional teams across HK and MO.

Additional Details

• Work Location: Sunway Square, Bandar Sunway

• Contract Duration: 12 months

• Working Hours: Monday - Friday, 8.30 am to 5.30 pm / 9.00 am to 6.00 pm

• Salary Offered: RM 3,450

Order Management

• Place, amend and cancel orders, liaising with other service partners in T&S Bitumen, including seeking MOA approval for any price change and surcharges waiving if required.

Credit Management

• Handle credit enquiries and coordinate with credit or Sales team to provide credit solution, including check credit remaining balance and payment. Also resolve credit and payment issues. Credit Block Order Management – Monitor open orders, review order status and action blocked orders.

Dispute Management

• Take ownership, initiated Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, and liaising with key interfaces to resolve disputes within SLA. Close the loop with customer on case outcome and confirm closure of case.

Documentation & Reporting Support

• Provide copy documents – delivery note, copy of invoice, SDS, COA, eSOA and various forms within SLA.

General Enquiries

• Handle New Business - Receive request for information or quotation from potential new Customers. Handle a range of front-line Customer enquiries and resolve enquiries about ordering, credit, invoicing, accounting, technique, marketing and specific to each business within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes.

Feedback and Issues

• Take ownership, manage Customer complaints, feedback and compliments. Liaise with resolution owners and other Service Partners as required. Outbound calls to the customers to close the loop with customers within SLA.

System and application troubleshooting

• System and application troubleshooting for customers regarding account setup, unlock and usage training.

Touchless Support and Setup

• Support and proactively encourage touchless uptake and utilization. Act as first level support for system interface errors and raise ticket to company IT team. Act as a touchless setup support in system-to-system setup with existing Customers and work with IT team to resolve issues and manage internal processes. Onboarding new and existing customers.

• EPF
• SOCSO
• EIS
• Medical Insurance