全职 Customer Service Executive 工作, 薪水 up to MYR 5,000, CNB Amanah Berhad Selangor 公司招聘中 - Ricebowl

Requirements

• Min SPM graduates or Diploma in Business Administration, Management, Customer Service, or a related field.

• Preferably 1–3 years of relevant administrative/customer service experience.

• Good communication and interpersonal skills.

• Good command of English, Bahasa Malaysia and Mandarin would be an added advantage.

• Proficient in Microsoft Office, Google Workspace, and basic computer applications.

• Organised, responsible, detail-oriented, and able to multitask.

• Pleasant, professional, and customer-oriented personality.

• Able to work independently as well as in a team.

• Good follow-up skills and ability to meet deadlines.

• Possess own transport

To provide efficient administrative and customer service support, ensuring smooth daily office operations while maintaining professional communication with clients, business partners, walked in clients

Job Responsibilities

1. Customer Service

• Attend to incoming calls, WhatsApp messages, emails, and customer enquiries promptly and professionally.

• Welcome and assist clients, visitors, agents, and business partners.

• Understand customers’ enquiries and provide accurate information or refer them to the relevant department.

• Handle customer complaints and feedback professionally and escalate issues when necessary.

• Maintain good relationships with customers and business contacts.

2. Administrative Support

• Handle daily administrative and clerical duties.

• Prepare instruction memo and correspondence.

• Manage filing, scanning, photocopying, printing, and document organisation.

• Maintain proper records and update databases/system records.

• Monitor office supplies and arrange replenishment when required.

• Assist with incoming and outgoing correspondence and courier matters.

3. Coordination & Follow-Up

• Coordinate appointments, meetings, deliveries, and other administrative arrangements.

• Follow up with internal departments and external parties on outstanding matters.

• Assist in coordinating staff, clients, agents, and other stakeholders.

• Ensure tasks are properly recorded and followed up within the required timeframe.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days
• Company Trip
• Performance Bonus
• Staff Meal