Organic Home Hiring! Full Time Customer Relation Officer in Selangor, Earn up to MYR 3,000 - Ricebowl

• SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field

• Able to communicate in Mandarin and English

• Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred

• Fresh graduates with strong communication skills are also encouraged to apply

• Good communication and interpersonal skills

• Comfortable communicating with customers through WhatsApp, phone calls and online platforms

• Customer-focused with a professional, patient and helpful attitude

• Strong follow-up skills and ability to keep track of multiple customer enquiries

• Good organisational skills and attention to detail

• Ability to handle customer complaints calmly and professionally

• Basic sales awareness and willingness to assist customers in completing purchases

• Able to work independently and as part of a team

• Good problem-solving abilities

• Proficiency in Microsoft Office applications such as Word and Excel

• Experience with CRM systems, e-commerce platforms or customer databases will be an advantage

• Responsible and trustworthy when handling customer information

• Willingness to learn about the company's products in order to provide accurate information to customers

What we offer

• Competitive salary based on experience and qualifications

• Full-time employment with a growing organisation

• Performance-based incentives for achieving KPI targets

• Medical benefits and applicable allowances

• Training and opportunities to improve customer service, communication and sales support skills

• Exposure to e-commerce, retail and customer relationship operations

• Supportive and collaborative working environment

• Opportunities for career development and internal progression

• Opportunity to gain experience across different areas of business operations

• A workplace that values employee contributions and continuous improvement

• Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other communication channels

• Assist customers with product information, pricing, order status, delivery enquiries and general questions

• Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders

• Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases

• Handle customer complaints professionally and coordinate with the relevant departments to resolve issues

• Process and monitor customer orders to ensure information is accurate and properly recorded

• Follow up on outstanding orders, payments, deliveries and other customer-related matters

• Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests

• Maintain accurate customer information, communication history and follow-up records

• Identify opportunities to recommend suitable products based on customer requirements

• Support promotional campaigns, product launches and other sales activities

• Follow up with customers after purchases to obtain feedback and ensure customer satisfaction

• Assist with customer retention and re-engagement activities

• Prepare basic customer, follow-up and sales-related reports for management

• Maintain proper filing and documentation of customer-related records

• Escalate complicated customer issues to the appropriate supervisor or department when necessary

• Perform other customer relations and sales support duties assigned by management

• Medical Leave
• Training Provided
• Annual Leave