全职 Operation Executive (Digital Content) 工作, 薪水 up to MYR 5,000, Loomi Asia Selangor 公司招聘中 - Ricebowl

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Multimedia/ Mass Communications, or a related field.

• 2–3 years of experience in an operations, project management, or coordination role (experience in media, tech, or OTT platforms is a plus).

• Must be proficiency in

Language: Multilingual, must be able to read, write, and speak in Mandarin and English (required to communicate with Hong Kong and China stakeholders, clients, and business partners).

Technical Skills

• Strong proficiency in project management tools and presentation software (e.g., PowerPoint/Keynote).

• Proficiency in Microsoft Office Suite (Excel/Google Sheets is essential).

Soft Skills

• Superb Organization: Ability to juggle multiple tasks and deadlines without missing details.

• Problem Solving: Proactive in identifying issues and thinking critically to resolve them.

• Communication: Excellent written and verbal communication skills to bridge the gap between technical and non-technical teams.

• Adaptability: Comfortable working in a fast-paced environment with shifting priorities.

Key Performance Indicators (KPIs)

• Content publishing accuracy and timeliness (Zero errors/deadline adherence).

• Reduction in manual work due to automation scripts.

• Response time for troubleshooting operational issues.

• Consistency and accuracy of weekly reports.

1. Workflow & Cross-Functional Coordination

• Serve as the primary liaison between Content, Product, and Tech teams to ensure alignment of business requirements and project milestones.

• Coordinate and follow up on action items, ensuring tasks are completed on time and blockers are escalated promptly.

• Facilitate daily workflows between departments to guarantee smooth operational progress and minimize friction.

• Maintain and update process trackers and Standard Operating Procedures (SOPs) to reflect the best current practices.

2. Content Operations & Pipeline Management

• Oversee the complete content lifecycle, from content partners delivery to publication.

• Check and monitor content received from external partners to ensure completeness, accuracy, and readiness for publishing.

• Liaise with studios and production houses to track timelines and secure the timely delivery of required materials (video, subtitles, translations).

• Maintain and monitor content pipelines, ensuring assets are processed and uploaded correctly.

• Manage portal updates, ensuring that front-end content is current and error-free.

3. Administrative & Stakeholder Management

• Assist in the preparation and summarization of weekly update reports for management.

• Handle internal administrative processes, including documentation and records management.

• Manage external arrangements and communications with partners and vendors when applicable.

4. Platform Performance & Technical Coordination

• Monitor daily platform performance, identifying irregularities and reporting issues to the Product or Technical teams.

• Assist in coordinating system updates, bug reporting, and feature releases between the operations side and the development team.

• Conduct Quality Assurance (QA) checks to ensure app functionality and seamless user experience.

• Collect and escalate user feedback to relevant teams for product improvement.

• Monitor cronjobs and data sync processes to ensure data integrity across systems.

5. Data, Reporting & Automation

• Prepare operational, content, and platform performance reports as required.

• Conduct troubleshooting to identify root causes of operational issues and implement permanent fixes.

• Annual Leave
• EPF
• SOCSO
• EIS