Carsome Hiring! Internship For Credit Management in Selangor, Earn up to MYR 1,000 - Ricebowl

Currently pursuing a Diploma or Degree in Finance, Business, Banking, or a related field.

Prior experience in customer service, call centre, or any customer-facing role is an advantage.

Comfortable handling structured workflows and following process-driven procedures.

Experience with data tracking, report preparation, or any administrative role is a plus.

Good communication skills — professional, clear, and calm when engaging with customers in arrears.

Organised and detail-oriented; able to maintain accurate records across multiple accounts.

Proficient in Microsoft Excel — comfortable with data entry, filtering, and basic reporting.

Ability to read and interpret collection reports, delinquency buckets, and repayment schedules.

Resilient and objective — able to maintain professionalism in sensitive or difficult conversations.

Support the collections team in monitoring and following up on overdue Hire Purchase accounts.

Assist in preparing daily, weekly, and monthly delinquency, recovery, and collection performance reports.

Help draft and maintain customer communication templates (calls, SMS, letters) for different DPD buckets.

Analyse collection data to identify trends, high-risk account segments, and recovery patterns.

Update account records and maintain accurate activity logs for all collection interactions.

Support SOP documentation and process improvement initiatives within the collections function