TECHNICAL PRODUCT SUPPORT
- Knowledge for EFORT robot models (SCARA, small/medium payload, arc welding robots, etc.)
- Provide pre-sales technical consultations, application engineering, and solution design (e.g. robotic welding cells, material handling systems)
- Prepare technical proposals, specifications, layouts, quotations, and tender
SALES & CUSTOMER SUPPORT
- Assist the sales team with product demonstrations, ROI calculations, and customer presentations.
- Advise on robot selection, integration with existing lines, and safety systems.
- Conduct site surveys / assessments and support commissioning / installation.
AFTER-SALES & TECHNICAL SERVICE
- On-site troubleshooting, programming support, maintenance, and repairs.
- Training for customers on robot operation, programming, and maintenance.
- Handle warranty claims, spare parts, and upgrades.
PROCUREMENT & OPERATIONS- Liase with EFORT principals (China) on technical issues.
- Assist procurement, inventory, and stock for robots, controllers, and accessories.
- Support project costing, estimation, and supplier negotiations.
PROJECT & INTEGRATION SUPPORT
- Coordinate with integrations or internal teams for robotic system deployment.
- Basic simulation / layout using EFORT software or compatible tools.
- Participate in exhibitions, roadshows, and industry events.
OTHERS DUTIES
- Travel domestically and overseas.
- Stay updated on robotics trends, industry trends, safety standards (example, ISO), and EFORT products updates.