全职 General Manager (Entertainment Industry - Sungai Long Kajang) 工作, 薪水, Agensi Pekerjaan Talent Recruit Selangor 公司招聘中 - Ricebowl

• Diploma or Degree in Business Management, Hospitality, Sports Management, Recreation, or related field.

• Minimum 5 years experience in higher management involving entertainment industry.

• Strong leadership and people management skills.

• Experience handling large-scale operations and events.

• Strong understanding of safety procedures and operational SOPs.

• Excellent communication and problem-solving skills.

• Ability to work weekends, holidays, and peak periods.

1. Operations Management

• Oversee daily operations of all business activities.

• Ensure smooth coordination between ticketing, operations, maintenance, marshals, and customer service teams.

• Develop and implement SOPs for all activities.

• Ensure activities are operational, safe, and maintained to high standards.

• Monitor daily attendance, booking flow, and crowd management.

• Improve operational efficiency and guest flow experience.

• Conduct regular inspections on facilities, equipment, and operational readiness.

2. Revenue & Business Growth

• Drive division revenue growth through:

• Walk-in sales

• Group bookings

• Corporate events

• Birthday parties

• School programs

• Tournaments and competitions

• Develop pricing strategies, promotional packages, and upselling opportunities.

• Identify new business opportunities and activity concepts.

• Work with marketing team to increase awareness and conversion.

• Analyze sales performance and prepare monthly business reports.

3. Team Leadership & Human Resource Management

• Lead and manage operations managers, supervisors, marshals, and support staff.

• Recruit, train, and develop operational personnel.

• Create staff schedules and manpower planning.

• Build a strong service-oriented and safety-focused culture.

• Conduct performance evaluations and KPI tracking.

• Handle disciplinary matters and operational conflict resolution.

4. Guest Experience & Customer Service

• Ensure high standards of customer satisfaction and guest engagement.

• Handle escalated customer complaints professionally.

• Improve customer journey from arrival to exit.

• Develop memorable experiences that encourage repeat visits and referrals.

• Monitor online reviews and operational feedback.

5. Safety & Risk Management

• Ensure all activities comply with safety regulations and internal SOPs.

• Conduct routine safety briefings and emergency preparedness drills.

• Monitor incident reporting and corrective action procedures.

• Ensure all equipment is maintained, inspected, and safe for public use.

• Minimize operational risks and liability exposure.

6. Event & Program Management

• Oversee tournaments, special events, school trips, and corporate programs.

• Coordinate logistics, staffing, and operational execution for events.

• Develop seasonal campaigns and activity-based events to increase traffic.

• Ensure smooth event execution and customer satisfaction.

7. Financial & Administrative Responsibilities

• Prepare and manage operational budgets.

• Control departmental costs and wastage.

• Monitor payroll, operational expenses, and inventory usage.

• Ensure proper stock control for operational equipment and consumables.

• Submit operational and financial reports to management.

8. Strategic Planning & Expansion

• Assist directors in long-term planning and attraction development.

• Research industry trends and competitor activities.

• Propose new entertainment, operational improvements, and revenue streams.

• Participate in expansion planning and new site setup if required.

• On-the-job training
• Friendly and supportive work environment
• Exposure to real business operations