全职 Front Desk Associate 工作, 薪水, ISmile Dental Clinic Selangor 公司招聘中 - Ricebowl

About iSmile

iSmile Dental Clinic is a family dental clinic in Damansara Jaya, Petaling Jaya, caring for children, teenagers, adults and seniors. We are committed to a calm, respectful and professional experience for every patient.

Job summary

As the first and last point of contact for our patients, the Front Desk Associate ensures that every patient feels welcome and that daily clinic operations run smoothly.

Key responsibilities

• Patient reception: greet and assist patients on arrival, by phone and on WhatsApp, in a welcoming and professional manner.
• Appointment management: manage the appointment schedule, including confirmations, reminders and rebooking.
• Records and documentation: register new patients and maintain accurate, confidential patient records in the clinic's systems.
• Billing and payment: explain payment steps, collect payments, issue receipts and reconcile daily transactions in line with clinic procedures.
• Patient enquiries: handle enquiries and concerns professionally, and escalate to management where necessary.
• Clinic coordination: work closely with the doctors and Dental Surgery Assistants, keep the reception area presentable, and perform other duties as assigned.

Requirements

• 1-2 years of working experience in a front desk, reception, customer service or other client-facing role.
• Fluent in English, spoken and written. Mandarin is a strong advantage.
• Strong administrative and organisational skills, with attention to detail and accuracy.
• Excellent communication skills and a courteous, composed manner, including during busy periods.
• Proficient with computers and able to learn new systems quickly.
• Dental or medical clinic experience is an advantage. No specific field of study required.

Working hours

Monday to Friday, 9:00am to 5:30pm

Saturday, 9:00am to 3:30pm