全职 Front Office Assistant 工作, 薪水 up to MYR 2,000, Metro Excel Resources Selangor 公司招聘中 - Ricebowl

Minimum SPM or its equivalent

Work experience is not required

Good command of English and Bahasa Malaysia, both written and spoken.

Pleasant, friendly and professional personality.

Computer literate.

Good communication and guest service skills.

Able to multitask and work under pressure in a fast-paced environment.

Responsible, punctual and reliable.

Able to work effectively both independently and as part of a team.

Greet and welcome guests in a friendly and professional manner.

Handle guest check-in and check-out procedures efficiently.

Assist guests with room reservations, bookings and enquiries.

Provide accurate information about hotel facilities, services, room types and local attractions.

Handle guest requests, feedback and complaints professionally and promptly.

Manage room keys/cards and guest records according to hotel procedures.

Process payments, deposits and cashier transactions when required.

Answer and respond to telephone calls and guest enquiries.

Coordinate with Housekeeping, Maintenance and other departments to fulfil guest requests.

Ensure all guest information and reservation details are accurately recorded and updated.

Assist with luggage, transportation arrangements and other concierge-related services when required.

Maintain a clean, organised and professional front desk area.

Follow hotel policies, procedures and guest service standards.

Handle guest information with confidentiality and professionalism.

Prepare daily reports and complete necessary front office documentation.

Perform other duties assigned by the Front Office Supervisor or Hotel Management.