全职 Customer Service Advisor (Native Japanese) 工作, 薪水 up to MYR 10,000, AppsHill Consulting Selangor 公司招聘中 - Ricebowl

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records and update the relevant systems.
• Follow company procedures and meet customer service targets.
• Provide information on products/services and recommend additional services when appropriate.

Requirements

• Minimum High School Diploma with at least 6 months relevant experiences.
• Fluent in Japanese and English (written and spoken).
• Customer service experience is an advantage.
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
• Strong communication and problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Patient, professional, and customer-focused.
• Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided).
• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records and update the relevant systems.
• Follow company procedures and meet customer service targets.
• Provide information on products/services and recommend additional services when appropriate.

Job Type: Full-time

Pay: RM9,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Language:

• Japanese (Required)

Work Location: In person

Expected Start Date: 10/01/2026