全职 Desktop Support Engineer 工作, 薪水 up to MYR 3,500, Diyou Fibre (M) Negeri Sembilan 公司招聘中 - Ricebowl

• Able to communicate in Mandarin , English, and Bahasa Malaysia.
• Knowledge or experience in any of the following will be an advantage: Microsoft 365, Active Directory, Firewall, Network configuration, CCTV / Door Access Control, Server / NAS, IT Asset Management
• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome to apply.
• Candidates with experience in IT Support, Helpdesk, Desktop Support, Technical Support, System Support, or Network Support will have an advantage.
• Basic knowledge of computer hardware, Windows operating systems, networking, and troubleshooting.
• Able to troubleshoot problems independently with minimal supervision.
• Good analytical and problem-solving skills.
• Fast learner and willing to learn new technologies.
• Responsible, proactive, and able to take ownership of assigned tasks.
• Good communication and interpersonal skills.
• Manufacturing environment experience is an added advantage.

IT Support & Helpdesk

• Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, Windows OS,

Microsoft Office, and other software.

• Provide technical support for printers, scanners, and other IT peripherals.

• Assist users with Microsoft 365, email accounts, and related IT issues.

Network & Infrastructure

• Maintain and troubleshoot LAN, WiFi, Internet connectivity, modems, routers, switches, and other network equipment.

• Perform basic network monitoring and troubleshooting.

• Assist in maintaining company servers and NAS systems.

• Coordinate with external IT vendors when required.

CCTV & Access Control

• Monitor and maintain CCTV systems and Door Access Control systems.

• Troubleshoot basic CCTV, network connection, and access control issues.

• Coordinate with external vendors for repair or technical support when required.

Office Door Access System

• Manage the day-to-day operation of the office door access system.

• Perform basic troubleshooting and user access management when required.

• Coordinate with the system vendor or customer service team for technical issues that require further assistance.

IT Asset & Inventory Management

• Maintain accurate records of company IT assets and equipment.

• Manage inventory and records for laptops, desktops, monitors, modems, network equipment,

CCTV equipment, and other IT-related assets.

• Track the allocation, return, replacement, and disposal of IT equipment.

• Ensure IT assets are properly recorded, labelled, and maintained.

General IT Operations

• Perform routine IT maintenance and preventive checks.

• Keep IT equipment, systems, and documentation properly organised.

• Assist in implementing improvements to the company's IT infrastructure and systems.

• Perform other IT-related duties assigned by Management.

• Annual Leave
• Medical Claim
• Group Insurance
• Performance Bonus
• Training & Development Opportunities