Key Responsibilities :
Food Safety & Regulatory Compliance (LPM/SLPM)
- MOH Lead: Act as the Subject Matter Expert (SME) for all Ministry of Health (MOH) requirements; manage the SLPM license, FoSIM records, and ensure 100% KKM compliance.
- Technical Advisory: Provide technical guidance on hygiene standards (MeSTI, GMP, Halal) and PBT inspection readiness to ensure our gig workforce meets industry-grade safety levels.
- Audit Management: Perform internal "readiness audits" on high-volume workers to ensure they maintain the technical standards required by fast-food and F&B clients.
Operational Technical Onboarding
- Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
- Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
Behavioral Standards & Hygiene Excellence
- F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
- Feedback Loop: Translate technical feedback from clients (e.g., hygiene breaches or handling errors) into immediate training interventions.
Content Development & Technical Reporting
- Library Management: Develop and maintain a bilingual (BM/EN) technical training library (LPM manuals, hygiene checklists, and safety SOPs).
- Performance Analytics: Report on LPM pass rates, technical assessment scores, and certification lifecycles to leadership.