全职 Software Support Specialist (HR-Accounting-ERP) NOV'26 Intake 工作, 薪水 up to MYR 3,000, MHA Resources Selangor 公司招聘中 - Ricebowl

We are looking for a reliable, resourceful and independent Software Support Specialist to support our growing Client base.

This role is ideal for someone who takes ownership of customer issues, communicates confidently and actively finds solutions without needing constant supervision.

ABOUT THE ROLE

You will be the first point of contact for customers using our HRMS, Accounting and business software solutions. You will manage support cases from initial enquiry through to resolution while ensuring customers receive clear, timely and professional assistance.

KEY RESPONSIBILITIES

• Respond to customer enquiries via phone, WhatsApp, email, remote and on site support sessions
• Take ownership of support cases and follow through until they are resolved
• Perform full system setup of HRMS/Payroll/Accounting Software purchased by Clients
• Conduct training and onboarding
• To maintain proper record on project documentations and keep track on the dateline.
• To provide exceptional customer service. Candidate must be able to handle these interactions with empathy and professionalism in addressing day to day User inquiries, complaints, and feedback.
• To assist Commercial Team during technical discussion with Clients.

WHO WE’RE LOOKING FOR

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related field
• Must posses atleast 2–3 years of Solid experience in software support, application support and user support
• Familiarity with HRMS, payroll, Accounting, ERP or cloud-based software is a MUST
• Strong problem-solving and troubleshooting skills
• Able to work independently, prioritise tasks and manage multiple support cases
• Good communication skills in Bahasa Malaysia and English
• Patient, customer-focused and composed when handling difficult situations
• Comfortable conducting online training and explaining technical matters in simple language
• Knowledge of AI tools and applications will be an added advantage

WHY JOIN US?

• Join a growing technology company where your ideas and initiative are rewarded monetarily
• Gain hands-on exposure to HRMS, Accounting and ERP solutions
• Work directly with customers from different industries expanding your network
• Develop practical skills in software troubleshooting, implementation and training
• Opportunity for career growth based on performance

Interested candidates may send their resume and tell us briefly why you would be a great fit for the role.

Office Location: Cyberjaya

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• When is your earliest availability date to join?
• List down all HR/Accounting/ERP Software that You have supported/configured before?
• Briefly justify why you would be a great fit for this role

Experience:

• HR/Accounting/ERP Software support: 2 years (Preferred)
• User Support: 2 years (Preferred)

Language:

• Bahasa Malaysia (Required)

Work Location: In person