We are looking for a Customer Service Executive to join our team. You will be responsible for assisting customers, understanding their needs, providing suitable product recommendations, and managing enquiries from initial consultation through to purchase.

This role is suitable for someone who enjoys communicating with people, solving problems, and learning about products, with an interest in developing their customer service and sales skills.

Job Responsibilities:

Respond to customer enquiries through WhatsApp, phone calls, social media and other channels
Understand customer requirements and recommend suitable products based on their needs and budget
Provide accurate information about products, pricing, availability and orders
Assist customers throughout the purchasing process
Maintain and update customer information and sales records into our system
Handle customer concerns and resolve issues professionally
Coordinate with internal teams to ensure smooth order fulfilment
Identify opportunities to improve customer experience and sales processes
Assist with basic Canva designs and customer materials when required
Perform other duties related to customer service and sales as assigned

Requirements:

Fresh graduates are encouraged to apply
Good communication and interpersonal skills
Friendly, approachable and comfortable communicating with customers
Quick learner with a willingness to learn new products and processes
Proactive and able to work independently
Responsible, disciplined and organised
Able to take initiative and solve problems
Comfortable working with Google Sheets
Basic knowledge of Canva
Able to work well in a team
Able to receive feedback and improve
Good attention to detail
Goal-oriented and motivated to develop professionally
Comfortable with the required working hours

What We’re Looking For:

We value attitude and potential as much as experience. You don’t need to know everything from day one—we are willing to train the right person.

If you’re someone who sees a problem and thinks, “Okay, let me figure this out,” we’d love to hear from you.

Important: This is primarily a customer service role, but since we consult customers on suitable products, the role also involves sales and follow-up.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking
Health insurance
Opportunities for promotion
Professional development

Language:

English (Required)
Bahasa (Required)

Work Location: In person

Tigergadget

Tigergadget工作机会，紧急招聘中！

Jobs you may like