Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
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Ensure all products requiring servicing, repair, or failure analysis are properly registered, traceable, and processed according to the defined service workflow without omission.
Coordinate product receiving, outgoing shipments, customer returns, and decontamination documentation with internal stakeholders, logistics partners, and customers.
Drive achievement of service center KPIs including safety, quality, delivery, cost, productivity, service lead time, customer response time, inventory accuracy, and on-time system updates.
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Monitor and Assess customer feedback to identify, and address areas for improvement; establish and refine services and service delivery, ensuring consistency in quality to deliver
Support for project service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts
Maintains periodic operations (i.e. Daily Service Review [DSR], weekly, monthly) and service (i.e. monthly, quarterly) performance review with Operations and Service Delivery Teams respectively, and to resolve conflicts and issues
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