Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Procurement Navigation: Lead complex RFP/RFI responses, ensuring all proposals align with government frameworks, data sovereignty laws, and ethical AI guidelines.
Cross-Functional Leadership: Partner with our Solution Architects and Data Scientists to design "Proof of Value" (PoV) pilots that demonstrate tangible ROI for private & public services.
Alliance Management: Leverage and grow partnerships with global cloud providers (AWS, Azure, Google) and local system integrators to accelerate market penetration
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Deployment & Automation Support: Work with tools like Docker to streamline deployment processes, automate workflows, and maintain efficient CI/CD pipelines.
System Maintenance & Optimization: Monitor system performance, troubleshoot issues, and implement optimizations to ensure high availability and scalability of AI applications.
Prototype & Experimentation: Participate in prototyping new AI technologies and solutions, staying up-to-date with industry advancements and exploring creative ways to apply AI in our projects.
Testing Support: Help develop test cases and participate in User Acceptance Testing (UAT) to ensure the final product aligns with initial requirements.
Data Analysis: Use tools like Excel or basic SQL to analyze data patterns and support decision-making.
The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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