Work closely with user department and various stakeholders in the preparation of medical, non-medical equipment and furniture specifications for tendersProvide recommendation to users based on technical compliance of medical, non-medical equipment and furniture in tender submissions
Attach to Group team to familiarise with Group BME policies and procedures through supporting the daily operations to align with organisation and regulatory requirements
Liaise and manage external contractors on service and tender commitment issues Provide technical advisory to end users and senior management on medical, non-medical equipment and furniture related issues
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Documentation: Maintain detailed and accurate service records, including repairs, installations, maintenance activities, and parts used. Ensure compliance with internal processes and customer agreements.
Issue Resolution: Respond promptly to customer escalations and service calls, delivering timely and effective resolutions while maintaining excellent relationships with customers.
Training & Education: Provide training to customers on proper product usage, maintenance practices, and safety protocols to extend product life and reduce the need for service requests.
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