Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
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Ruthlessly Organized: Chaos offends you. You bring order to ambiguity and anticipate bottlenecks before they happen.
Tech-Native Problem Solver: You reject manual repetition. If you have to do a task three times, you figure out how to automate it (Xero, WooCommerce, 3PL Portals, AI tools).
High Agency: A shipment is stuck? A 3PL vendor made a mistake? You don't wait for instructions. You troubleshoot, hold vendors accountable to their SLAs, and fix the system so it doesn't happen again.
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